Amazon boxes are stacked for delivery in New York City, January 2016. © 2016 ETC.

(New York) – Amazon took a useful first step toward transparency on November 15, 2019 by publicly disclosing on its website the names, addresses, and other details of over 1,000 facilities that produce Amazon-branded products, a broad coalition of human rights groups, labor rights organizations, and global unions said today. But the list is not easily accessible, sortable, or sufficiently specific to learn the type of products made in each of the listed facilities, limiting its value for consumers, workers, and labor advocates.

Amazon’s public disclosure adds to a growing trend of brands and retailers publishing information about their global supplier factories that manufacture their own-brand goods. The 2019 Fashion Transparency Index (FTI) reported that 35 percent of the 200 major apparel brands surveyed published their production locations, up from 12.5 percent of the 40 brands surveyed in the 2016 index. This increase in publicly disclosing supply chain data shows that companies are moving toward greater transparency.

“The decision by Amazon, the world’s largest online retailer, sends an unambiguous message that transparency is critically important and here to stay and grow,” said Aruna Kashyap, senior women’s rights counsel at Human Rights Watch. “Brands that don’t publicly disclose their supply chains may not know where their products are made, making it harder to determine whether they are acting responsibly, and where the disclosure is not easily accessible, they make it difficult for workers to report labor abuses.”

Amazon’s action, which includes disclosing facilities that produce apparel, consumer electronics, and home goods products, comes at a time when consumers are increasingly shopping online rather than from brick-and-mortar retail locations. The United States Department of Commerce reported that US retail e-commerce sales for the second quarter of 2019 was US$146 billion, accounting for about 10 percent of all retail sales.

The coalition wrote to Amazon in 2018 asking that it publish supply chain information in a manner that would, at a minimum, comply with the standard set out in the “Transparency Pledge.” The Transparency Pledge asks companies to publish a list of the names, addresses, product type, a rough indication of the number of workers at every facility, and the parent company of the factories involved in assembling, embellishing, and finishing their own-brand products (called tier-1 factories) on their websites. The coalition is now campaigning for all apparel and footwear brands to adopt the Transparency Pledge standard.

The Transparency Pledge coalition was formed in 2016 with the goal of making supply chain transparency a norm in the garment and footwear industry. Its nine members are international nongovernmental organizations Clean Clothes Campaign, Human Rights Watch, International Corporate Accountability Roundtable, International Labor Rights Forum, Maquila Solidarity Network, and Worker Rights Consortium, and global unions IndustriALL, International Trade Union Confederation, and UNI Global Union.

The coalition has reached out to more than 70 companies with own-brand apparel products, urging them to align their supply chain disclosure practices with the Transparency Pledge standard.

A company with Amazon’s resources is able to take stronger action to ensure better transparency and improve human rights due diligence in its supply chains, the coalition said. Amazon should fully align with the Transparency Pledge standard, disclose additional layers of its supply chains, and make the information easily accessible and filterable, following industry good practice. It should also track and publicly disclose which of the factories it uses have unionized workers and collective bargaining agreements.

“We hope Amazon’s disclosure is the first step of many toward supply chain justice,” said Christy Hoffman, general secretary of UNI Global Union. “In addition to transparency, the company needs to make binding commitments with unions to monitor and fix problems in the factories it uses and report on its progress publicly. Amazon can – and should – do better in its supply chain and its own fulfillment centers.”
 

Usability Problems with Amazon’s Public Disclosure

  • The map is not filterable by product category, brand name, or country
  • The full facilities list is difficult to locate on its website, especially for people with visual impairment
  • It is a consolidated list of “facilities that produce Amazon-branded apparel, consumer electronics, and home goods products,” organized alphabetically, without mentioning the product category produced at each facility disclosed. This makes it difficult to know what product is produced at what facility
  • The list is not filterable by product category, country, and city
     

Guidance for Publishing Supply Chain Information

Companies publishing supply chain information should pay close attention to making the disclosure effective:

Easy Access

  • Make information easily and freely accessible on their websites
  • Make information available in formats that have downloadable files and enable machine-readable searches to cut down on the time needed to manually sift through these lists
  • Make information filterable by product category, country, and city

Clarity

  • Clearly state what precisely is being published and what definitions are being used. For example, describe how the company defines terms like “tier-1,” “tier-2,” “tier-3,” “supplier,” and “core manufacturing partners.”
  • Clearly state whether authorized subcontractors for processes to complete branded products are being published, and which processes these are
  • Indicate the aggregate volume of business that is captured by the disclosure and the percentage of total supplier factories published. For example, “The factories named represent 80 percent of the factories where the company’s products are manufactured and are responsible for production of 90 percent of branded products”
  • Indicate exclusions from disclosures, if any, and impending plans to expand disclosures. For example, whether disclosures exclude factories used by licensees, agents, and disclose information for only some or all brands

Regular Updates

  • Specify the date when the information was last updated and how frequently the information is publicly updated