- India’s arbitrary internet shutdowns disproportionately hurt communities living with poverty that depend on the government’s social protection measures for food and livelihoods.
- In the age of “Digital India,” where the government has pushed to make internet fundamental to every aspect of life, the authorities instead use internet shutdowns as a default policing measure.
- The authorities should end the abusive practice of internet shutdowns, which carries grave costs for both the country’s reputation and its people.
(New Delhi) – India’s arbitrary internet shutdowns disproportionately hurt communities living with poverty that depend on the government’s social protection measures for food and livelihoods, Human Rights Watch and Internet Freedom Foundation said in a report released today. Since 2018, India has shut down the internet more than any other country in the world, undermining the government’s flagship “Digital India” program, which has made regular internet access vital for delivering key public services.
The 82-page report “‘No Internet Means No Work, No Pay, No Food’: Internet Shutdowns Deny Access to Basic Rights in ‘Digital India,’” finds that internet shutdowns impair essential activities and adversely affect economic, social and cultural rights under Indian and international human rights law. Indian authorities, in the name of maintaining public order, have ignored Supreme Court orders setting out procedural safeguards to ensure that internet suspensions are lawful, necessary, proportionate, and limited in scope and territory. Decisions by central and state government authorities to disrupt internet access are often erratic and unlawful, and are used for restricting protests and preventing cheating in examinations.
“In the age of ‘Digital India,’ where the government has pushed to make internet fundamental to every aspect of life, the authorities instead use internet shutdowns as a default policing measure,” said Jayshree Bajoria, associate Asia director at Human Rights Watch. “Cutting off access to the internet should be the absolute last resort with safeguards to ensure people aren’t deprived of their livelihoods and basic rights.”
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“The main element of “Digital India” is a digitally literate India, a capable India, a prosperous India...”
This is the vision of “Digital India.”
The "Digital India” project aims to use technology to deliver government programs and public services.
The internet is key to making this happen.
But Digital India faces one big challenge...Internet shutdowns.
Since 2018, India has shut down the internet more than any other country in the world.
State authorities have repeatedly cut off mobile internet.
These shutdowns impact most of the population in the affected area since 96% of India’s internet subscribers access it on their phones.
Without the internet, people can’t reach government food and work programs or conduct activities like banking.
“Digital India has become a way of life particularly for the poor, marginalized and for those in government.”
But it is poor and marginalized communities who are the most harmed during internet shutdowns, when government services get disrupted, affecting their human rights.
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Right to food
People can’t receive subsidized food grains if they are unable to authenticate their biometric IDs using the internet.
Internet blackouts in rural areas mean families could go hungry for days.
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Rights to employment and social security
The government’s rural income security program, NREGA, requires workers to mark their attendance online.
These women laborers have to upload a geo-tagged photo online to prove that they have showed up for work.
“Last month, we worked for 15 days but we only got paid for 12 days because the [inter]net did not work.” Community supervisor, NREGA
Indian authorities say they shut down the internet to maintain public order.
But we found authorities use internet shutdowns for various other reasons, including to curb peaceful protests and prevent cheating on school exams.
The government’s longest imposed blackout lasted for 550 days in Jammu and Kashmir.
There’s no evidence that internet shutdowns help maintain law and order.
Instead, they undermine free expression and act as a form of collective punishment that disproportionately impacts marginalized communities.
Indian authorities should end the shutdowns.
They should ensure that everyone has equal access to public services and social protection programs, even when the internet is not available.
Digital India should ensure that technology protects people’s livelihoods and rights.
Human Rights Watch interviewed more than 70 people including those directly affected by internet shutdowns in several locations, including in Jammu and Kashmir, Rajasthan, Haryana, Jharkhand, Assam, Manipur, and Meghalaya. Seeking accountability for internet shutdowns is made more difficult by lack of any official data on shutdowns.
India’s longest internet shutdown was in Jammu and Kashmir: the government shut down 4G mobile internet access for 550 days, from August 2019 to February 2021. In response, the Supreme Court in January 2020 held in a landmark judgment, Anuradha Bhasin v. Union of India and Ghulam Nabi Azad v. Union of India, that suspension of internet services is a “drastic measure” that must be considered by the state only if it is “necessary” and “unavoidable,” after assessing the “existence of an alternate less intrusive remedy.”
India’s laws regulating internet shutdowns use overbroad language and lack adequate safeguards. Human Rights Watch and Internet Freedom Foundation identified 127 shutdowns in the three years between the Supreme Court’s decision and December 31, 2022. Of 28 Indian states, 18 shut down the internet at least once during this period. This number does not include Jammu and Kashmir, where the authorities shut down the internet more than any other place in the country.
State governments used internet shutdowns in 54 cases to prevent or in response to protests, 37 to prevent cheating in school examinations or in exams for government jobs, 18 in response to communal violence, and 18 for other law and order concerns.
Eleven of the 18 states did not publish suspension orders as directed by the Supreme Court. Even those published in many cases did not justify the risk to public safety.
State governments across India also shut down the internet as a form of collective punishment. In March 2023, the entire state of Punjab was placed under a three-day mobile internet blackout to track down a separatist leader. In May, the state government of Manipur completely blocked the internet on both mobile and fixed line services for the entire month following ethnic violence.
Most shutdowns involve only cutting off access to the internet on mobile phones. But this translates into a near-total internet blackout in that region because 96 percent of subscribers in India use their mobile devices to access the internet, while only 4 percent have access to fixed line internet. Mobile connectivity is even more critical in rural areas, as 94 percent of fixed line connections are in urban areas.
The Mahatma Gandhi National Rural Employment Guarantee Act (NREGA) provides vital income security for over 100 million households in rural areas. The government has moved to digitize this benefit, including its attendance checks and wage payments, which requires adequate internet access. Network coverage is already poor in remote areas, but internet shutdowns make the situation worse.
“I have been working in NREGA for two years,” said a 35-year-old Dalit woman with five children from Bhilwara district in Rajasthan. “When the internet is shut down, I have no work, do not get paid, cannot withdraw any money from my account, and cannot even get food rations.”
Internet shutdowns also impact a key social protection policy that provides subsidized food grains under the National Food Security Act through a targeted public distribution system. In 2017, as part of schemes to digitize government social security, all people eligible for subsidized food rations were obliged to link their ration card with Aadhaar, the country’s biometric identity system. As a result, food grain distribution outlets now require internet for Aadhaar authentication.
Internet shutdowns also make it much harder for rural communities to conduct basic banking, pay utility bills, and to apply for and access official documents.
Indian authorities claim the shutdowns are necessary to prevent violence fueled by rumors circulated on social media, and to prevent mobilization of mobs. But, as United Nations human rights experts said in a 2015 Joint Declaration on Freedom of Expression and Responses to Conflict Situations, even in times of conflict, “using communications ‘kill switches’ (i.e. shutting down entire parts of communications systems) can never be justified under human rights law.”
There is no evidence to show that internet shutdowns have been effective in maintaining law and order, the two groups said. In 2021, following the Indian government’s failure to present such evidence, the Parliamentary Standing Committee on Communications and Information Technology concluded, “So far, there is no proof to indicate that internet shutdown [sic] have been effective in addressing public emergency and ensuring public safety.”
Access to the internet is widely recognized as an indispensable enabler of a broad range of human rights guaranteed in the International Covenant on Civil and Political Rights (ICCPR) and other human rights instruments to which India is a party. The UN Human Rights Council passed a resolution in 2016 unequivocally condemning internet shutdowns and called upon all states to “refrain from and cease such measures.” UN human rights experts have said blanket internet shutdowns violate international human rights law and in 2021 the UN Secretary-General reinforced the need to provide universal access to the internet by 2030 as a human right.
Internet shutdowns also run contrary to the Indian government’s commitments to digital freedom. In June 2022, India signed a statement along with Group of Seven (G7) nations and four other countries, committing to ensure “an open, free, global, interoperable, reliable and secure internet.”
“The Indian government should stop making unpersuasive arguments about maintaining public order and instead focus on how these shutdowns have disrupted people’s entire lives, in some cases, causing irreversible harm,” said Apar Gupta, executive director at Internet Freedom Foundation. “The authorities should end this abusive practice, which carries grave costs for both the country’s reputation and its people.”
