Hearts and Minds:

I. SUMMARY..

II. RECOMMENDATIONS

To the United States and Other Coalition Governments

The Use of Force:

At Checkpoints:

On Raids:

Training:

Accountability

III. STATISTICAL ANALYSIS OF CIVILIAN DEATHS

Methodology

Gender and Age of Victims

Civilian Deaths Over Time

Graph 1 - Questionable Civilian Deaths in Baghdad Over Time

U.S. Military Units Involved

Airborne

Armored Division

IV. TRAINING AND TRANSITION FROM COMBAT..

V. CASE STUDIES

The Checkpoint in al-Slaikh

Car One: The Killing of Saif Ra`ad `Ali Sa`id al-`Azawi, age 20

Car Two: The Killing of `Adil `Abd al-Karim al-Kawwaz, 42, Haidar `Adil `Abd al-Karim al-Kawwaz, 19, `Ula `Adil `Abd al-Karim al-Kawwaz, 17, and Mirvat `Adil `Abd al-Karim al-Kawwaz, 8

The Killing of `Uday Ahmad Mustafa

The Killing of Farah Fadhil al-Janabi and Mardan Muhammad Hassan

The Killing of Ra`ad Fahd Shallal, Sa`id Majid Sa`dun and `Uday `Abbas`Aday

The Killing of Lt. `Ala' `Ali Salih and Sgt. Muhammad Hilal Nahi

The Killing of Muhammad Subhi Hassan al-Qubaisi

Checkpoint in al-Mansur

Car One: Killing of Zaid `Imad Ghazal Ibrahim al-Ruba`i, 14

Car Two: Killing of Klemantine Salim `Abd al-Karim, 75, Tamir Alber Alias Kasira, 40, and Mazin Alber Alias Kasira, 35

A Bomb and Shooting on Haifa Street

VI. HUMAN RIGHTS AND INTERNATIONAL HUMANITARIAN LAW...

VII. ACCOUNTABILITY..

VIII. COMPENSATION...

APPENDIX I: Reported Civilian Deaths in Baghdad, May 1st-September 30

APPENDIX II: After Action Report

APPENDIX III: Witness Account From Frontline Cameraman Scott Anger

ACKNOWLEDGEMENTS